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Why Mandarin is Important in Hospitality Industry
by Miss Lim Mandarin (MAMA)
Friday, 16 December 2022
Mandarin is an increasingly important language in the hospitality industry for several reasons. As China's economy continues to grow and expand, more and more people from China are traveling internationally for business and leisure. This has led to a significant increase in the number of Chinese tourists visiting countries around the world, including many popular tourist destinations.
In order to provide high-quality customer service and meet the needs of Chinese tourists, it is becoming increasingly important for hospitality industry workers to be able to speak Mandarin. This includes hotel staff, restaurant workers, and other hospitality industry employees who may interact with Chinese tourists.
Additionally, many international hotel chains and restaurants are now expanding into China, which means that workers in these industries may need to be able to speak Mandarin in order to communicate with Chinese customers and employees. For example, Marriott International, which is one of the world's largest hotel chains, has been expanding rapidly in China in recent years, and now operates more than 200 hotels in the country. In order to provide high-quality customer service and manage their operations effectively, Marriott and other international companies operating in China will need workers who are fluent in Mandarin.
Overall, Mandarin is becoming increasingly important in the hospitality industry due to the growing number of Chinese tourists traveling internationally and the expansion of international companies into China. Hospitality industry workers who are able to speak Mandarin will be well-positioned to take advantage of these trends and provide high-quality customer service to Chinese tourists and clients.
Miss Lim has coached over 5000+ students in learning Malaysian Mandarin. She is a certified HRDCorp trainer and able to speak 5 languages which are Mandarin, Hokkien, Bahasa Malaysia, English, and Cantonese.
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